Should this have occured for whatever reason, we apologise for the inconvenience caused by the double charge on your credit card. We understand the importance of resolving this issue promptly for you. Rest assured, we are here to assist you.
To address the double charge, we kindly request you to create a support ticket through our online portal. By submitting a support ticket, our dedicated team will be able to investigate the matter thoroughly and provide you with a resolution.
In order to expedite the process and assist us in tracing the error, we kindly ask you to provide screenshots of the issue along with your support ticket. This information will greatly help our team in identifying and rectifying the situation as quickly as possible.
Once we receive your support ticket, our team will prioritize your case and work diligently to resolve the double charge.
We understand the importance of timely action and will keep you informed throughout the process.
We sincerely apologize for any inconvenience caused and appreciate your patience and cooperation. If you have any additional questions or need further assistance, please don't hesitate to reach out.